2.1.7 Management and workforce relations

Course Content
Business : AS-Level : Full Course
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BUSINESS 9609 : AS-LEVEL : FULL COURSE

Good morning everyone.
Today we are going to talk about Management and Workforce Relations, which simply means how managers and employees work together in a business.

Now imagine this. In your school, if the principal, teachers, and students all communicate well, classes run smoothly, everyone feels respected, and the school performs better. But if communication breaks down, confusion and frustration start to grow. The same thing happens in a business.

Strong relationships between management and employees are extremely important. They keep the workplace productive, motivated, and stable. And the people who manage this relationship are part of what we call Human Resource Management, or HRM. HRM makes sure that there is good communication, mutual trust, and cooperation between employers and employees.

When both sides work well together, performance improves, conflicts are reduced, and the whole organisation becomes more successful.

Let’s talk about why cooperation between management and employees is so valuable.
When managers and employees cooperate, it creates a positive work culture. People feel respected and involved. For example, if a manager regularly talks to employees and listens to their ideas, workers feel that their opinions matter.

This cooperation can happen in many ways, like open communication, including employees in decisions, setting goals together, and solving problems as a team.

For the business, the benefits are huge. Employees become more motivated, productivity increases, and job satisfaction improves. There is also less absenteeism, fewer people leaving their jobs, and changes can be managed more easily. The business earns a stronger reputation as a fair and ethical employer.

For employees, cooperation brings job security, fairness, clear expectations, and opportunities to grow professionally. It also builds a stronger sense of belonging and loyalty.

Here is an example. In a car manufacturing company, the manager asks workers for ideas on how to improve the assembly process. The employees, who do this job every day, give practical suggestions that help reduce waste and save time. The company becomes more efficient, and the workers feel proud because their ideas were valued. Everyone benefits.

Now let’s look at the role of trade unions in the workplace.
A trade union is an organisation formed by workers to represent their interests in discussions with employers. You can think of it like a student council that talks to the principal on behalf of all students.

Trade unions aim to protect and improve working conditions, pay, and safety standards. They speak for employees during negotiations with management.

Trade unions have positive effects for both sides.
For employees, they provide a voice, make sure everyone is treated fairly, and can help improve pay and working conditions.
For employers, they create a structured way to communicate with employees and can help prevent serious conflicts. A business that works well with trade unions can build more trust and avoid strikes or disputes.

One of the most important things trade unions do is called collective bargaining.
This means the union negotiates with the employer on behalf of all employees to reach agreements about wages, working hours, holidays, or health and safety.

For example, if a national teachers’ union negotiates with the government for better pay and smaller class sizes, that is collective bargaining in action. Instead of each teacher negotiating alone, the union represents everyone together, giving them more strength and balance in the discussion.

Of course, there are also some challenges with trade union involvement.
Negotiations can take time, which may slow down decisions. Sometimes, if agreements are not reached, it can lead to strikes, which stop production and cause losses. There can also be additional costs for the employer.

That is why HRM must work closely and positively with trade unions. The goal is not to create conflict but to find fair solutions and maintain harmony.

So, to wrap up, HRM plays a very important role in keeping good relations between management and the workforce. When both sides communicate openly and work together, it leads to higher productivity, greater job satisfaction, and overall success. Trade unions and collective bargaining make sure that employees’ voices are heard and that decisions are fair.

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