This chapter explains how businesses transform resources into finished goods and services. Students learn about the importance of operational efficiency, production methods, and the relationship between inputs, processes, and outputs. The chapter highlights the role of operations in achieving competitive advantage.
Students also study concepts such as productivity, capacity utilization, lean production, and quality management. Through real-world examples, they explore how businesses reduce waste, improve output, and deliver consistent quality. These topics allow students to understand how operational decisions impact costs and customer satisfaction.
The chapter concludes with a look at technology in operations, including automation and the use of digital systems in production planning. Students see how operations management supports growth, innovation, and long-term competitiveness. This prepares them for more complex operational decision-making in the A Level section.
