2.1.6 Training and development

Course Content
Business : AS-Level : Full Course
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BUSINESS 9609 : AS-LEVEL : FULL COURSE

Good morning everyone. Today, we are going to talk about training and development, one of the most important parts of Human Resource Management. Every business needs employees who are skilled, confident, and ready to adapt to changes. Training and development are what help make that happen. Simply put, training helps employees improve the skills they already have or learn new ones, while development focuses on long-term growth and preparing people for future responsibilities.

Let’s start with the three main types of training. The first one is induction training. This happens when someone is new to a job. It helps them understand the company’s culture, rules, and how to do their daily tasks. For example, if you get hired at a bank, your induction training might teach you how to use their software, follow safety procedures, and serve customers properly. It helps you settle in faster and feel more confident from the very beginning.

The second type is on the job training. This means employees learn while they are working. They might shadow a senior colleague or be guided by a supervisor. The best part about this kind of training is that it is practical and directly related to your job. For instance, a new retail worker might learn to use the cash register or handle customers by watching and practicing with an experienced team member. It is cost effective and builds confidence quickly because you are learning by doing.

The third type is off the job training. This happens away from the workplace, like in a classroom, workshop, or online course. It allows employees to focus on learning without distractions. For example, a manager might attend a leadership workshop to improve decision-making and communication skills. This type of training brings fresh ideas and new techniques that employees can apply once they return to work.

Now let us talk about why training and development are so important. When businesses invest in their employees, they see many benefits. Productivity improves, the quality of work becomes better, and employees feel more motivated. It also reduces mistakes, saves time, and lowers the number of people quitting their jobs. A company that trains and supports its workers also attracts better applicants. Think about a technology company that offers coding or AI workshops to its programmers. Not only do their employees stay up to date, but the company also builds a strong reputation for developing talent.

Another interesting area is employee development and intrapreneurship. Intrapreneurship means encouraging employees to think creatively and act like entrepreneurs within the company. HR can support this by offering leadership training, promoting creativity, and allowing employees to experiment with new ideas. A great example is Google’s twenty percent time policy, where employees can spend part of their time working on their own ideas. That policy led to products like Gmail. So, when businesses invest in development, they get more innovation and new opportunities.

Employee development also includes multi-skilling and flexibility. Multi-skilling means employees are trained to do different tasks, not just one. Flexibility means they can adapt to new roles or changes easily. HR can make this happen by rotating staff between departments or offering training across different areas. For example, in a factory, if a worker can operate more than one type of machine, it keeps things running smoothly when someone is absent. It also makes employees feel more valuable and engaged.

To sum up, training and development are investments that help businesses succeed. Through induction, on-the-job, and off-the-job training, employees gain skills, confidence, and motivation. Development that encourages creativity and innovation helps businesses grow and stay competitive. In the end, supporting employees builds a loyal and capable workforce.

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